Privacy Policy (Personal Data & Cookies)
1. General Provisions
This Privacy Policy outlines the principles and practices for handling personal data and cookies through the website https://authorized-channel-partner.silvaemaar.com, owned and administered by PERCENT &CO Real Estate L.L.C., a real estate company registered in the United Arab Emirates under license number 1456064.
Registered address: Art of Living Mall, 1st Floor, Al Barsha 2, Dubai, United Arab Emirates.
For inquiries related to privacy or data protection, please contact: info@authorized-channel-partner.silvaemaar.com.
By using this website, you acknowledge that you have read and agree to the terms of this Policy.
2. Definitions
Policy – this Privacy and Cookie Policy, available publicly at: https://authorized-channel-partner.silvaemaar.com/privacy.
We / Us / Our / Operator – PERCENT &CO Real Estate L.L.C.
You / Your / Data Subject – any individual who accesses or uses the website and whose personal data may be collected or processed.
User Agreement – the agreement that governs your use of the website, located at: https://authorized-channel-partner.silvaemaar.com/terms-and-conditions.
Personal Data – any information related to a natural person who is directly or indirectly identifiable, including by reference to identifiers such as name, contact details, location, IP address, or other characteristics.
Processing – any action performed on personal data, whether automated or not, including collection, recording, storage, alteration, transfer, anonymization, deletion, or destruction.
Automated Processing – processing of personal data using digital tools or computing systems.
Confidentiality – the obligation not to disclose personal data to third parties without the consent of the data subject or another legal basis.
Anonymization – processing of data in a way that prevents identification of a specific individual without additional information.
Website – the online platform at https://authorized-channel-partner.silvaemaar.com.
Cookies – small text files stored on your device when visiting the site, used to enhance functionality and analyze usage.
GDPR – General Data Protection Regulation (EU) 2016/679.
CalOPPA – California Online Privacy Protection Act.
CCPA – California Consumer Privacy Act.
UPA – U.S. Privacy Act of 1974.
PECR – UK Privacy and Electronic Communications Regulations.
UAE Data Privacy Laws – includes but is not limited to: UAE Federal Law No. 45 of 2021, UAE Constitution (Federal Law No. 1 of 1971), Cybercrime Law (Federal Law No. 5 of 2012 and its amendments), Telecommunications Law (Federal Decree Law No. 3 of 2003 and TDRA regulations), Relevant Dubai and Emirate-level data regulations.
3. Scope and Legal Basis of Data Processing
Policy Scope
This Policy applies to all interactions between you and us where personal data is collected and processed as part of using the website or its services. These terms take effect from the moment you accept the User Agreement.
Legal Basis for Processing
The primary legal basis for processing your personal data is your informed and voluntary consent. Without this consent, we cannot fulfill our obligations under any agreement with you, including but not limited to the User Agreement.
4. Consent and How It Is Obtained
Meaning of Consent
By interacting with the website, you acknowledge and provide explicit consent for the processing of your personal data under the terms outlined in this Policy. Consent may be given through various user actions, as described below.
Scope of Consent
By consenting to the processing of your personal data, you confirm that you have fully reviewed and accepted the following documents:
– User Agreement: https://authorized-channel-partner.silvaemaar.com/terms-and-conditions
– Privacy and Cookie Policy: https://authorized-channel-partner.silvaemaar.com/privacy
– Consent Agreement (if applicable): https://authorized-channel-partner.silvaemaar.com/privacy-agreement
This consent includes the right for us to process your data both manually and through automated systems.
Consent Scenarios
Your consent is considered granted when you perform any of the following actions:
Requesting a Callback: Clicking the "Order a Call" (or equivalent) button is considered an affirmative action indicating consent to process the personal information you provide.
Making a Phone Call: If you initiate a phone call and continue the conversation with our representative, you consent to the processing of your data shared during that communication.
Messaging via Messengers: If you contact us via a messaging app (e.g., WhatsApp, Telegram) through the website or by using a direct link, consent is considered granted at the time the first message is sent.
Browsing the Website: Simply visiting and using the site implies consent to the processing of technical data and cookies (unless an alternative cookie consent mechanism is implemented).
Retention of Consent Records
We may log and securely store records of your consent (such as through activity logs) for up to three (3) years from the date of your action, unless a longer or shorter period is mandated by law.
5. Duration of the Policy and Data Processing Period
Validity of the Policy
This Policy remains in force indefinitely from the moment you accept its terms. However, this does not mean that your personal data will be stored forever — the duration of data processing is defined separately below.
How Long We Process Personal Data
We retain and process your personal data for the period necessary to respond to your inquiry or fulfill the purpose for which the data was collected. In general, we store your personal data for up to three (3) years after the last interaction with you — unless:
a longer retention period is required by applicable laws;
a specific term is defined in the User Agreement or another agreement between you and us;
you withdraw your consent for processing earlier.
If you request to restrict or stop processing of your personal data, we will fulfill this request unless we are legally required to continue processing or need the data to meet contractual obligations. In some cases, stopping processing may affect our ability to provide services.
6. Basis, Purpose, and Principles of the Policy
Legal Foundation
This Policy has been developed to ensure compliance with international and local data protection regulations, including but not limited to: GDPR – General Data Protection Regulation (EU), CalOPPA – California Online Privacy Protection Act, CCPA – California Consumer Privacy Act, UPA – U.S. Privacy Act of 1974, PECR – Privacy and Electronic Communications Regulations (UK), Federal Law No. 152-FZ (for Russian users, if applicable), UAE Data Protection Laws, including Federal Law No. 45 of 2021 and related legislation
Purpose of the Policy
The main objectives of this Policy are:
To protect your fundamental rights and freedoms when it comes to the collection and use of your personal data;
To ensure that your privacy, confidentiality, and right to control your own data are respected;
To prevent unauthorized access, misuse, alteration, or distribution of your personal information;
To give you full transparency about: what personal data we collect, the legal reasons for collecting it, how we use and store it, where we process it, who has access to it, and your rights in relation to your data.
Core Principles of Data Processing
In our handling of your personal data, we strictly follow these fundamental principles:
Lawfulness and fairness: Data is collected and processed in accordance with applicable laws and in good faith.
Purpose limitation: Data is only used for clearly defined and legitimate purposes that are communicated to you in advance.
Data minimization: We only collect data that is relevant and necessary for the stated purposes.
Accuracy: Personal data must be kept accurate and up-to-date where necessary.
Storage limitation: We do not retain data longer than needed.
Integrity and confidentiality: We implement appropriate technical and organizational measures to protect personal data from unauthorized access or disclosure.
7. What Personal Data We Collect
We may collect various types of personal data depending on how you interact with the Website. These include:
Contact Forms: If you submit a callback request or inquiry form, we may collect: Your name (which can be a pseudonym), Your phone number or email address
Messenger Communication: When you reach out to us via WhatsApp, Telegram, or other messengers, we may collect: Your messenger profile identifier, Any data you choose to provide in the conversation
Automatically Collected Data: While browsing the site, technical data is collected automatically, including: IP address, Device type, OS, and browser version, Time zone and language preferences, Pages visited and interactions
Additional Data (if applicable): In some cases, we may request more information for specific purposes. We will always request your explicit consent before collecting any such data.
Third-Party Data: If you provide personal data of another individual, you must ensure you have obtained their consent to share that data with us.
8. Rights of the Data Subject
As a user and data subject, you have the following rights:
Access and Review: You have the right to know whether we hold your personal data and request access to it.
Correction: If your personal data is inaccurate or incomplete, you may request corrections.
Deletion: You may request the deletion of your personal data under applicable laws ("right to be forgotten").
Restriction of Processing: You may ask us to restrict how we use your data in certain circumstances.
Objection: You can object to processing when it's based on our legitimate interests or for direct marketing.
Data Portability: You have the right to receive your data in a structured, commonly used format and transfer it to another provider.
Withdrawal of Consent: You can withdraw your consent at any time. Note: this does not affect data processed before withdrawal.
Lodging a Complaint: You can file a complaint with a data protection authority if you believe your rights are being violated.
9. Cookies and Their Use
The Website uses cookies for functionality, analytics, and personalization purposes.
Types of Cookies Used:
Necessary Cookies: Help the website function correctly.
Analytical Cookies: Help us understand how visitors interact with the site.
Cookie Duration:
Session Cookies: Deleted after you close your browser.
Persistent Cookies: Remain on your device until expiration or deletion.
Managing Cookies: You can modify your browser settings to block or delete cookies. Note: disabling cookies may affect some site features.
10. Security Measures
We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, or misuse.
These include:
Limiting employee access to personal data
Using secure servers and encrypted communication
Maintaining internal policies and assigning a Data Protection Officer
Despite our best efforts, no system can be completely secure. If a breach occurs, we will notify you in accordance with applicable laws.
11. Final Provisions
Amendments: We may update this Policy from time to time. Any changes will be posted on this page. Continued use of the Website implies your acceptance of the updated version.
Legal Communications: All official communication between us and users (e.g., legal requests, data rights exercises) must occur through the contact details provided by each party.
Contact Details: PERCENT &CO REAL ESTATE L.L.C
License No. 1456064
Address: Al Barsha 2, Art of Living Mall, 1st Floor, Dubai, UAE
Email: info@percentco.ae
This Policy is publicly available at: https://authorized-channel-partner.silvaemaar.com/privacy